Responsible Gaming at jetbang

1 Age Restriction & Verification

jetbang operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion offered on this platform. This requirement exists to protect young people from the potential harms associated with gambling, and it is one that jetbang takes extremely seriously.

During the account registration process, all members are required to provide accurate date-of-birth information. Before a withdrawal can be processed — and in many cases before a first deposit is accepted — jetbang will ask you to complete a Know Your Customer (KYC) identity verification. Accepted documents for age verification include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (Bangladeshi or international)
• Birth certificate (where other documentation is not available, subject to additional verification)

Any account found to belong to a person under the age of 18 will be immediately suspended, all associated balances will be frozen pending investigation, and any winnings generated will be forfeited. jetbang reserves the right to request age verification at any point during an account's lifetime.

2 Recognising Problem Gambling

For the vast majority of people, gambling is an enjoyable leisure activity. However, for some individuals gambling can become problematic — affecting their finances, relationships, work, and mental health. Recognising the warning signs early is the most important step toward getting things back under control.

The following self-assessment questions can help you reflect honestly on your relationship with gambling. These are based on commonly used screening tools and are provided here as a starting point for reflection — they are not a clinical diagnosis.

3 Deposit & Wager Limits

One of the most practical steps you can take to manage your gambling spend is to set a deposit limit on your jetbang account. Deposit limits allow you to define a maximum amount that can be deposited within a specific time window, giving you clear boundaries that the platform will automatically enforce.

Available Limit Types

Important Rules on Limit Changes

Responsible gaming limits are designed to genuinely protect you, which is why jetbang applies a mandatory review period before any limit increase takes effect:

• Reducing a limit takes effect immediately and cannot be reversed within 24 hours.
• Increasing a limit requires a mandatory cooling-off period of at least 7 days before the new, higher limit becomes active.
• Removing a limit entirely is treated the same as an increase and is subject to the same 7-day review period.

4 Time-Out & Cool-Off Features

Sometimes the best thing you can do is simply step away for a while. jetbang's time-out feature lets you temporarily suspend access to your account for a defined period without going through the full self-exclusion process. This is ideal if you feel you have been gambling more than usual recently and want to reset.

Available Time-Out Periods

• 24-hour break: A single day away from the platform to clear your head and reassess.
• 7-day cool-off: A full week's break, suitable if you feel your gambling has been escalating over the past few weeks.
• 30-day pause: A month away from all gaming activity, recommended if you have experienced a significant losing streak or notice your behaviour has changed.
• Custom duration: Speak to our support team if you require a bespoke time-out period outside of the standard options listed above.

What Happens During a Time-Out?

While a time-out is active on your jetbang account, the following restrictions apply:

• You will not be able to log in to your account or access any games or betting markets.
• All pending deposit requests will be cancelled.
• Any pending withdrawal requests that were already approved prior to the time-out being set will continue to be processed normally.
• You will not receive any promotional emails, bonus notifications, or marketing communications from jetbang for the duration of the time-out.
• Your account balance will be preserved and will be accessible again once the time-out expires.

To activate a time-out, contact our support team at support@jetbang and specify the duration you require. Time-outs take effect within one hour of your request being confirmed.

5 Self-Exclusion Programme

Self-exclusion is the most robust responsible gaming tool available on jetbang. It is intended for members who believe they have — or are developing — a gambling problem and who want to make a firm, lasting commitment to stop gambling on this platform. jetbang takes self-exclusion requests with the highest level of seriousness and will action them as quickly as possible.

How Self-Exclusion Works

When you request self-exclusion, the following steps occur:

1. You contact jetbang support at support@jetbang and clearly state that you wish to self-exclude.
2. Our team will confirm your identity and the duration of self-exclusion you wish to apply (minimum 6 months; options include 1 year, 3 years, 5 years, or permanent exclusion).
3. Your account will be suspended within one hour of your request being confirmed. You will not be able to log in, deposit, place bets, or access any game or feature on the platform.
4. Any remaining balance will be returned to you via your registered withdrawal method, after which your account will be fully closed for the duration of the exclusion.
5. Your details will be flagged in our system to prevent you from opening a new account during the exclusion period.
6. All promotional and marketing communications from jetbang will stop immediately.

Attempting to Circumvent Self-Exclusion

If you attempt to open a new account on jetbang while a self-exclusion is in force, we will close that account immediately upon detection. Any funds deposited to a circumvention account will be returned. If you are struggling with the urge to gamble during your exclusion period, we urge you to reach out to one of the support organisations listed in Section 8 of this page.

6 Safer Gambling Tips

Responsible gambling is not just about what you do when things go wrong — it is about maintaining healthy habits from the very beginning. The following principles are recommended for all jetbang members, regardless of how experienced they are.

Before You Start a Session

• Set a budget before you begin. Decide in advance the maximum amount you are comfortable losing during this session, and treat that amount as the cost of entertainment — not as a recoverable investment.
• Set a time limit. Decide how long you intend to play before you sit down. Use an alarm or timer to keep yourself honest.
• Play in a clear, calm state of mind. Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol or any other substance.

During a Session

• Never chase losses. If you have reached your session budget, stop — even if you feel a win is "due". The outcome of every game is determined by a certified random number generator and is completely independent of previous results.
• Take regular breaks. Step away from the screen for at least 10–15 minutes every hour. Continuous play impairs judgement and makes it harder to stick to your budget.
• Keep gambling separate from other activities. Avoid multitasking while gambling. Playing while distracted can lead to poor decisions and unintended spending.
• Remember the house edge. All casino games are designed so that the operator has a mathematical long-term advantage. Gambling should never be treated as a reliable source of income.

Managing Your Account

• Review your transaction history and session logs regularly so you always have an accurate picture of your actual spend.
• Use the deposit limit tools proactively — set a limit that feels comfortable even before you feel you need one.
• If a session is going badly and you feel the urge to deposit more than you planned, log out and take at least a 30-minute break before making any decision.

7 Protecting Vulnerable Players

jetbang is committed to identifying and protecting members who may be in a vulnerable situation. Our customer support team is trained to recognise the signs of problem gambling and to respond with empathy, confidentiality, and practical assistance.

How We Identify Vulnerability

Our platform monitors account activity for behavioural patterns that may indicate a member is experiencing difficulties with gambling. These include, but are not limited to:

• A significant and rapid increase in deposit frequency or deposit amounts compared to the member's typical behaviour.
• Repeated deposits immediately following a large loss ("chasing" behaviour).
• Extended uninterrupted gaming sessions that suggest the member is not taking adequate breaks.
• Multiple failed withdrawal requests paired with continued deposits, which may indicate difficulty stopping.
• Communications to our support team expressing distress, frustration, or financial hardship linked to gambling.

What We Do When We Identify Concern

When our systems or team members identify patterns consistent with problem gambling, we may proactively reach out to the member to check in and to provide information about the responsible gaming tools available to them. In more serious cases, we may temporarily restrict account activity pending a direct conversation with the member. We take these steps out of genuine care for our members' wellbeing — not to restrict their enjoyment unnecessarily.

Minors and Shared Devices

If your device is shared with children or teenagers, please take the following precautions to prevent underage access to jetbang:

• Always log out of your jetbang account when you have finished a session — do not use the "remember me" or "stay logged in" function on shared devices.
• Use a strong, unique password for your jetbang account that you do not share with others.
• Consider installing parental control or content filtering software on shared devices. Such software can block access to gambling websites across all browsers and apps on the device.

8 Getting Help & Support

If you believe that gambling is becoming a problem for you or for someone close to you, the most important thing you can do is reach out and ask for help. There is no shame in doing so — problem gambling is a recognised condition, and effective support is available.

Contact jetbang Support

Our support team is your first point of contact for activating any responsible gaming tool on the platform — including deposit limits, time-outs, and self-exclusion. We are available 24 hours a day, 7 days a week, and all responsible gaming requests are handled with priority and discretion.

• Email: support@jetbang
• Response time: Responsible gaming requests are actioned within 1 hour of receipt during all hours.
• Language: English-language support, 24/7.

General Wellbeing Resources

If you feel you need support beyond what jetbang can directly provide, we encourage you to speak with a trusted friend, family member, or medical professional. General mental health helplines and counselling services in Bangladesh can provide confidential support for stress, anxiety, and financial difficulties — all of which can be connected to problem gambling. A conversation with your doctor or a local counsellor is always a good first step.

A Note on Financial Hardship

If gambling-related financial difficulties are affecting your ability to meet essential living expenses — such as rent, food, utilities, or school fees for your children — please stop gambling immediately and contact our support team to activate account restrictions. Speaking with a financial counsellor about debt management and budgeting can also be a valuable step toward recovery.