Privacy Policy for jetbang

1 Information We Collect

jetbang collects personal data that is necessary to operate the platform, verify member identities, process financial transactions, and comply with applicable legal and regulatory obligations. We collect only the information we genuinely need and do not engage in excessive or indiscriminate data gathering.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

• Account registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username.
• Identity verification (KYC) documents: National ID Card (NID), passport, birth certificate, proof of address (utility bill, bank statement), and payment method ownership documentation.
• Financial data: Payment method details including bKash account number, Nagad account number, Rocket number, Upay number, bank account details, or Visa/Mastercard information used for deposits and withdrawals. We do not store full card numbers on our servers — card transactions are handled by our payment processing partners using tokenisation.
• Communications data: The content of messages you send to our customer support team via email, live chat, or any other channel, including details of any complaints or queries you raise.
• Responsible gaming self-assessments: If you voluntarily complete a responsible gaming questionnaire, set deposit limits, or request a self-exclusion, we record those preferences to honour your instructions.

Information Collected Automatically

When you visit or use the jetbang platform, certain technical data is collected automatically through cookies, log files, and similar technologies:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage and behavioural data: Pages visited, links clicked, games played, bet amounts and outcomes, session duration, navigation path through the site, and feature interactions.
• Transaction logs: A full record of all deposits, withdrawals, bonus claims, wagers placed, and account balance changes associated with your account.
• Geolocation data: Approximate geographic location derived from your IP address, used to detect access from restricted jurisdictions and to personalise content.

2 How We Use Your Data

jetbang uses the personal data we collect for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our principal uses of personal data and the legal basis for each.

Marketing Communications

jetbang will only send you promotional emails, SMS messages, or platform notifications if you have explicitly opted in to receive them during registration or via your account settings. Each marketing communication will contain a clear and easy mechanism to opt out. You may also withdraw marketing consent at any time by contacting support@jetbang. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential service-related communications.

Automated Decision-Making

jetbang uses automated systems to monitor accounts for signs of fraud, money laundering, bonus abuse, and responsible gaming triggers. These systems may result in automated actions such as account flags, withdrawal holds, or account suspension pending manual review. Where an automated decision has a significant impact on you, you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Disclosure

jetbang does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

Payment Processing Partners

To process your deposits and withdrawals, we share relevant financial data with our payment processing partners, which include the operators of bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). Card transactions involving Visa and Mastercard are processed by a certified payment gateway. All payment partners are contractually required to handle your data securely and to use it solely for the purpose of transaction processing.

Identity Verification Providers

To perform KYC verification, we may share identity documents with third-party identity verification service providers. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond verifying your identity on our behalf.

Technology and Infrastructure Providers

jetbang uses third-party cloud hosting, content delivery, analytics, and security services to operate the platform. These providers may have technical access to personal data as part of their service delivery. All such providers are subject to data processing agreements that restrict their use of your data to the specific service they provide.

Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies when we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the safety of our members or the public.

Business Transfers

In the event that jetbang undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the platform may be transferred to the successor entity as part of that transaction. Members will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

4 Cookies & Tracking Technologies

jetbang uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to keep your session secure, and to understand how members use the site so we can improve our services.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store certain preferences or session information. Cookies cannot execute code or deliver viruses — they are passive data files.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to alert you before a cookie is set. Please note that blocking strictly necessary cookies may prevent the jetbang platform from functioning correctly — you may be unable to log in or maintain a session if these cookies are disabled.

Detailed instructions for managing cookies in popular browsers can be found in each browser's help documentation. jetbang does not respond to "Do Not Track" browser signals at this time, but we do honour the cookie preferences you set directly through your browser.

5 Data Security & Storage

jetbang takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and jetbang is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting jetbang.
• Data encryption at rest: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form on our servers.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations.
• Firewalls and intrusion detection: Our servers are protected by firewalls and continuously monitored for suspicious activity using automated intrusion detection systems.
• Payment tokenisation: Card payment details are tokenised by our payment gateway partners and are not stored in full on jetbang servers.

Organisational Security Measures

• Regular internal security reviews and vulnerability assessments of the platform.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures to contain, investigate, and remediate data security incidents promptly.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jetbang will notify affected members without undue delay after becoming aware of the breach. Notification will be sent to the email address registered on your account and will include details of the nature of the breach, the data affected, and the steps we are taking to address it.

6 Your Privacy Rights

As a jetbang member, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support@jetbang with your account details and a description of your request.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used. We will provide this to you within a reasonable time frame following identity verification.
• Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many account details directly through your account settings page.
• Right to erasure: You may request that we delete your personal data. We will honour deletion requests subject to our legal obligations — certain data must be retained for anti-money laundering, fraud prevention, and regulatory compliance purposes, and cannot be deleted on request. We will explain any applicable retention obligations when responding to your erasure request.
• Right to restrict processing: In certain circumstances, you may ask us to pause the processing of your personal data — for example, while a dispute about its accuracy is being resolved — without requiring full deletion.
• Right to data portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object to automated decisions: Where a significant decision affecting you has been made solely by automated means, you have the right to request human review of that decision.

We will aim to respond to all privacy rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, and we will inform you of any such extension. There is no charge for exercising your privacy rights, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

7 Data Retention Policy

jetbang retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below outlines our standard retention periods for the principal categories of personal data we process.

When personal data is no longer required and the applicable retention period has expired, jetbang will securely delete or anonymise it. Anonymised data — where all identifying information has been irreversibly removed — may be retained indefinitely for aggregated statistical purposes and does not constitute personal data under this policy.

If you close your jetbang account, your personal data will not be immediately deleted. It will be retained for the periods specified above to meet our legal obligations. You will not receive marketing communications after account closure unless you re-register and opt in again.

8 Policy Updates & Contact

Updates to This Privacy Policy

jetbang may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal obligations, or business operations. When material changes are made, we will update the effective date at the top of this page and, where the changes are significant, notify registered members via the email address on their account.

We encourage you to review this Privacy Policy periodically. Your continued use of the jetbang platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may close your account by contacting our support team.

Children's Privacy

jetbang is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data from a minor has been collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered on the platform should contact us immediately at support@jetbang.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jetbang, please contact our dedicated support team:

• Email: support@jetbang
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

This Privacy Policy was last reviewed and updated on 1 January 2026. jetbang reserves the right to revise this policy at any time. The most current version will always be published on this page.